FAQ

 
  • What are the hours and location of the Travisso Community Association Office?
    Location
    The Travisso Community Association office is located in the Palazzo at 2437 Travisso Pkwy, Leander, TX 78641.
     
    Hours
    We are open Monday-Friday 9 am-5 pm and Saturday 10 am-4 pm.
  • How do I get my key fobs to access the amenities?
    If you are a new homeowner and would like to have access to the amenities, please stop by the Palazzo during office hours to pick up your fobs. If you recently closed on your home in Travisso, please bring your closing statement and an government issued I.D. for verification. 
  • How much are the Travisso Community Association dues and how do I pay them?
    Each lot within Travisso is part of Travisso Community Association. As a member/owner in the Association, you have an annual assessment of $840. Assessments are broken into two payments of $420 due on January 1st and $420 due on July 1st. 
     
    Payment Options
    There are three ways Travisso HOA dues may be paid: direct debit, online, OR by mail
    • Direct Debit - You can find the Direct Debit Form on this website under "Forms and Documents" > "Travisso Community Association-Forms" >"CCMC Direct Debit". You may fill this out and send it along with a voided check to the email address at the bottom of the form.
    • Online - Online payments may be made by clicking on THIS LINK.
    • By Mail - Once you receive your invoice by mail, please make checks payable to Travisso Community Association (include your account number on your check). If you do not know your account number, please email either Austin LeGrant (alegrant@ccmcnet.com) or Hailey Northcutt (hnorthcutt@ccmcnet.com), our Member Service Associates. Please contact the HOA office if you have not received your invoice at least 10 business days before the HOA dues due date.
  • What are the hours for the Travisso Community Amenities?
    Pool
    We continue pool maintenance year round, therefore, the pool does not have an official open and close date like most communities. If the weather is nice and you'd like to swim, the pool hours are 5 am-10 pm every day.
     
    Gym
    The Palazzo Gym has key fob access for residents 5 am-10 pm, seven days a week.
     
    Tennis Courts
    The Palazzo Tennis Courts have key fob access for residents 5 am-10 pm, seven days a week. Tennis court lights turn off automatically at 10 pm.
  • How do I submit my plans for an Architectural Review?   (Updated)
    If you are making any permanent modifications to the exterior of your home, you must submit an Architectural Review Form. Please click on link for the form: ARC Form
     
    After you complete the form, please include any plans, colors, dimensions and drawings that you may have. The more information, the better. Once everything is together, you can either drop off your packet at the Palazzo (2437 Travisso Parkway) or email it to the Community Manager (CJanes@ccmcnet.com). 
     
    What projects require a permit?
    The City of Leander may require a permit for interior and exterior projects. A comprehensive list is available via the City's website or by phone (512-528-2815) or email (abpc@leandertx.gov) through the permitting department.
     
    When are the ACC meetings and when will I hear back?
    Architectural requests are typically reviewed every Wednesday. Please have your application submitted by Monday for consideration. ACC approval is communicated within 48 hours following the meeting.
  • Who do we call if we have questions or concerns about the Community's irrigation?
    Who do we call if we see a broken sprinkler head?
    All broken sprinkler heads can be reported directly to the Maintenance Director, Eric Bartlett by phone (512-627-7404) or email (ebartlett@ccmcnet.com).
     
    Who do we contact with questions regarding reclaimed water?
    If you would like more information on the reclaimed water system, please contact the City of Leander Water Department at 512-259-2640.
     
     
  • Who do I contact if there is a streetlight outage?
    The street lights are maintained and repaired by the HOA. Damaged or non-working streetlights can be reported directly to the Maintenance Director by phone (512-627-7404) or email (ebartlett@ccmcnet.com).
  • What are the street parking regulations and speed limits in Travisso?
    Street Parking
    The HOA does not enforce any street parking regulations. On-street parking is regulated by the Composite Zoning Ordinance promulgated by the City of Leander. Please contact the City of Leander Police Department non-emergency number (512-528-2800) for parking enforcement. Cars are not permitted to be covered on streets within the Developmental Area.
     
    Speed Limits
    The speed limit from the entrance of Travisso Parkway to Benetton Way is 40 mph and 30 mph after Benetton Way. The speed limit coming down Travisso Parkway towards FM 1431 is 30 mph. The speed limit on residential streets is 30 mph. Speed limits are mandated by the City of Leander.
  • What day is trash collection and when can I put my trash containers outside?
    Collection day is Tuesday. Trash containers may be placed outside at dusk the day before pick-up and must be stored by the end of pick-up day.
  • How do I rent the Palazzo for a private party?
    If you are Travisso Resident and would like to host a private party at the Palazzo, please email your Lifestyle Director (CRoy@ccmcnet.com) to check for available dates. After your rental date is approved by the Lifestyle Director, we just need a completed rental form and $300 deposit to finalize your rental. Click HERE for the Travisso Rental Form. Please keep in mind that rentals are only scheduled within the current calendar year.
  • How can I stay in touch with the Travisso HOA?
    • Travisso Email Blasts - receive weekly lifestyle and management updates! You can sign up at the front desk of the HOA office or email Hailey Northcutt, one of your Member Service Associates (hnorthcutt@ccmcnet.com).
    • Our Facebook page: "Travisso Community Association"
    • This website! (travissocommunity.com). We are constantly adding more to the online events calendar, FAQ page, and forms and documents!
  • What is the after hours emergency number?
    The after hours phone is by "Answer 1 Communications" (800-274-3165). This number should be used for emergencies such as a broken window, irrigation leak, property damage, etc.
  • What are the Tennis Court Rules?
    1) Tennis courts are for use by Travisso residents and invited guests.
    2) Proper tennis attire required. No hard or black soled shoes are allowed on the court.
    3) No glass containers or alcoholic beverages inside the court area.
    4) No pets, bicycles, skateboard, skates, or motorized vehicles allowed on the courts.
    5) No dangerous or offensive conduct is allowed.
    6) Adult supervision needed for children under 12.
    7) Please close and latch gate as you leave.
    8) If no one is waiting to use the courts there is no time limit; if someone is waiting, the time limit is 45 minutes for singles and 1 hour 15 minutes for doubles. The time starts when others begin waiting to use the court.
    9) Court hours are from 5:00 am to 10:00 pm.
  • What does a Travisso Community Association Manager do?
    Your Travisso Community Association Manager:
    • Oversees daily office functions ensuring the needs and requests of the residents are dealt with in a timely and professional manner.
    • Maintains association records as required by the governing documents, state law and CCMC protocol.
    • Ensures that the association’s liability and damage insurance policies conform to the requirements of the governing documents and applicable law.
    • Develops and implements a risk management program under the Board’s direction.
    • Develops and administers the annual operating and reserve budgets.
    • Contracts for the Reserve Study and updates.
    • Maintains complete records of major repairs and replacements, updated warranty information and property inventory for tax and reserve study records.
    • Monitors performance against adopted budget, conducts monthly reviews of financial statements, and prepares a variance report for the Board. Coordinates investments of funds in accordance with Board policies.  
    • Maintains necessary records for preparation of annual audits.
    • Provides professional guidance to the Board regarding their policy-making duty as fiduciaries.  
    • Facilitates long range planning and annual goal setting.
    • Attends meetings of the Board, committees and membership, providing professional direction and assistance as needed and ensuring that the minutes, resolutions and decisions are documented and implemented as appropriate.
    • Performs other duties as deemed appropriate or assigned.
    • Serves as liaison between the association and other entities, including the developer, builders, commercial parcels, municipal entities, schools or public facilities. This may extend to federal or state agencies and other community associations.
    • Recruits, hires, supervises and evaluates site employees.
    • Coaches employees to develop skills and advance within the association and CCMC staff. Develops and monitors training and education opportunities for staff and encourages self-improvement.
    • Oversees the administration of human resource functions.
    • Ensures that staff follows established policy and procedures, particularly safety procedures. As necessary, disciplines and terminates personnel.
    • Oversees operation and maintenance of all association facilities, ensuring that contractors and staff are adequately trained and equipped.
    • Regularly inspects facilities and implements a preventive maintenance schedule.
    • Prepares bid specifications for contract work and assists the Board in qualifying and selecting contractors by ensuring that the contractors have appropriate expertise, licenses and insurance prior to being considered for any association contract.
    • Duties as assigned.
     
    Get to Know Your Community Manager!
     
    Cydney Janes
    email: cjanes@ccmcnet.com
    office: 512-770-6185
    cell: 512-202-7403
     
     
    • How long have you worked for CCMC at Travisso?
    I started with CCMC in July 2018.
    • Where did you work and/or what did you do before coming to Travisso?
    I have been in Community Management for the past 4 years. Prior to working in the HOA industry I spent my career in the retail industry holding various positions in corporate training and leadership.
    • Why did you choose to work at Travisso?
    Travisso is a beautiful development with wonderful homeowners. I am excited to help develop the community over the coming years.
    • What are you most passionate about professionally?
    Self-improvement and helping my team achieve their professional goals.
    • What do you enjoy most about working at Travisso?
    The community members and CCMC team.
    • What are some of your favorite pastimes?
    I am happiest spending time with my family, exercising, exploring, or just relaxing at home.
    • Where do you see yourself in 10 years?
    Growing with CCMC.
    • What are three unique facts about you?
    1) I trained in classical ballet for 13 years
    2) I lived in Micronesia for 5 years
    3) I have been scuba diving since I was 10 years old.
    • Do you have a strong pet peeve?
    I am a neat freak.
    • What is your favorite ice cream, movie, and animal?
    Cherry Garcia from Ben and Jerrys or Hagan Daz Vanilla, I have too many favorite movies to list but I love a good thriller! My favorite dog is my Golden Retriever, Max.
    • Are there any quotes that inspire you?
    "Eighty percent of success is showing up." - Woody Allen
     
     
  • What does a Lifestyle Director do?
    The Lifestyle Director is an employee of CCMC and is responsible for creating an environment of engagement and connectivity by planning and marketing a comprehensive recreation and social agenda for residents. The Lifestyle Director is responsible for creating, planning, promoting and executing an annual calendar of activities, classes, trips, educational programs and special events for families, children, teens, and adults.
     
    Lifestyle Director Duties:
    • Establish and implement office and general policies and procedures for activities.  
    • Produce and follow an annual budget for activity income and expenses.  
    • Oversee all Social Media.
    • Coordinate room and event set up schedule. 
    • Schedule rentals, including coordination of room setups, outside vendors, entertainment and catering.
    • Set-up and manage all lifestyle vendors and payments.
    • Develop, promote and execute a full compliment of lifestyle activities for a variety of demographics.
    • Oversee all scheduling for events, trips, meetings and group functions.
    • Recruit and manage fitness instructors.
    • Negotiate and sign contracts with entertainment, instructors, speakers, vendors, and caterers.
    • Interact with craft, hobby and club areas to develop classes, seminars, activities, and special events.
    • Develop promotional strategies for in-house and off-site events, to include writing articles, delegating job responsibilities, producing flyers, maintaining bulletin boards, and sign-up sheets.
    • Edit, produce and distribute a weekly community e-newsletter.
    • Administer and update community website on a daily basis.
    • Produce and distribute all promotional flyers, announcements, emails, calendars, signage, banners, etc.
    • Assist with resident orientations. 
     
    Get to Know Your Lifestyle Director!
     
    Candice Roy
    email: croy@ccmcnet.com
    office: 512-770-6185
     
     
    • How long have you worked for CCMC at Travisso?
    CCMC: 6 years, Travisso: 2 years
    • Where did you work and/or what did you do before coming to Travisso?
    I was a Lifestyle Director for a community in Arlington, Texas.
    • Why did you choose to work at Travisso?
    I wanted to be near family. All of my niblings are in the Austin area. Also, the view from my office (the Palazzo) can’t be beat.
    • What are you most passionate about professionally?
    I am a strong believer in the health benefits of an active lifestyle. It’s my goal to add a variety of opportunities for every resident to stay active and social.
    • What do you enjoy most about working at Travisso?
    The residents. I truly enjoy how compassionate the Travisso homeowners are.
    • What are some of your favorite pastimes?
    In my spare time, I play roller derby. If I’m not at work, I’m either skating, working out, eating or sleeping. During derby offseason, my husband and I travel.
    • Where do you see yourself in 10 years?
    I’ll probably retire from roller derby and switch to paddleboard racing.
    • What are three unique facts about you?
    1. I’m upset that I’ll never be a backup dancer for Beyonce. That ship sailed long ago.
    2. My letterman jacket was for High School Rodeo.
    3. I’m color deficient. I only see certain shades of red/brown, blue/green and purple. I didn’t realize this until I wore a blue dress to a St. Patricks Day Parade. I was 30ish years old. Luckily I was wearing a green necklace. Shortly after this, I found out that I had painted a bedroom purple, I thought it was blue. Mind blown.
    • Do you have a strong pet peeve?
    No, I’m pretty easy going.
    • What is your favorite ice cream, movie, and animal?
    Favorite ice cream is Salt and Straw’s Pear and Blue Cheese. Locally, I love Amy’s chocolate ice cream.
    Movie: Singing in the Rain  
    Favorite animal: Dinosaurs and Narwhals 
  • What does the Maintenance Director do?
    Under the supervision of the Community Manager, the Maintenance Director oversees building maintenance including the Palazzo, pool, tennis courts and fitness center. The Maintenance Director also oversees all contracts related to open spaces and common areas.
     
    In addition, the Maintenance Director establishes and implements a preventative maintenance schedule; prepares bid specifications, orders equipment, parts and supplies, and maintains adequate stock of frequently used items.  Additionally, the Director maintains updated facility records, assists in creating the annual budget, performs property acceptance inspections, and is available to respond to after-hours emergencies when needed. They also develop and maintain standard operating procedures and maintenance manuals, and operate within OSHA standards and company safety policies. Special projects and other duties as assigned.
     
     
    Meet your Maintenance Director!
     
    Eric Bartlett
    email: ebartlett@ccmcnet.com
    office: 512-770-6185
    cell: 512-627-7404
     
     
    • How long have you worked for CCMC at Travisso?
    7 months
    • Where did you work and/or what did you do before coming to Travisso?
    Chief engineer for Embassy suites hotel
    • Why did you choose to work at Travisso?
    I realized it was a great opportunity to get involved at such an early stage of development of a beautiful community.
    • What are you most passionate about professionally?
    Customer service and satisfaction
    • What do you enjoy most about working at Travisso?
    I enjoy the variety of tasks that my position requires; always doing something different.
    • What are some of your favorite pastimes?
    Spending time with my family, playing guitar
    • Where do you see yourself in 10 years?
    I would like to be in a position to help develop other facility managers.
    • What are three unique facts about you?
    1) I have been to Cozumel, Mexico over a hundred times.
    2) I once traveled from North Carolina to Texas by hitch-hiking.
    3) I wrote a radio jingle that was played on the air.
    • Do you have a strong pet peeve?
    When people say “Star TRACK” ( it’s TREK !).
    • What is your favorite ice cream, movie, and animal?
    Rainbow sherbet; My Cousin Vinny; and baby elephants.
    • Are there any quotes that inspire you?
    “Success is not final, failure is not fatal: it is the courage to continue that counts.”
  • What is the role of the Member Service Associate?
    The Travisso Member Services Associates oversee all front desk operations, processes and procedures, while acting as the primary point person for guests and residents entering the Palazzo.  They greet residents and assist with Travisso membership matters including daily and special events registration, activity and guest fobs as well as assisting with resident communication including flyers, website, etc.  They also maintain checklists for front desk operations, coordinate purchase of supplies, enforce policies and procedures, periodically walking the facilities to greet guests and assisting with general cleanliness.  They also assist with design review and lifestyle events. Additional duties or job functions are required as deemed necessary.
     
     
    Get to Know Your Member Service Associates!
     
    Austin LeGrant
    email: alegrant@ccmcnet.com
     
     
    • How long have you worked for CCMC at Travisso?
    In May of 2019 it will be 2 years.
    • Where did you work and/or what did you do before coming to Travisso?
    I worked in member services at La Fitness.
    • Why did you choose to work at Travisso?
    My dad opened Travisso Selling for Taylor Morrison where he has good friend who told him that CCMC had an opening for a Member service associate so I took advantage of having good connections.
    • What are you most passionate about professionally?
    Making people happy is what I love to do.
    • What do you enjoy most about working at Travisso?
    The Friendliness of the community is what I love here and it makes me love my job even more.
    • What are some of your favorite pastimes?
    Watching homes videos with my family and creating new videos to later watch in the Future. Playing sports of any kind and video games too.
    • Where do you see yourself in 10 years?
    I hope to be either living in Florida near WDW or Living in Colorado near the mountains.
    • What are three unique facts about you?
    1) If you were to add all the times I have been to Disney, the time I have spent there will be around a year and a half of my life possibly more and I will continue to go as often as possible.
    2) I am a scratch golfer with a personal best of a 68 on a par 72
    3) I can dunk on a 10ft Basketball goal (NBA Regulation) and Have a Max box jump of 65” for now.
    • Do you have a strong pet peeve?
    When someone asks me “what else” or when people ask questions during movies….
    • What is your favorite ice cream, movie, and animal?
    French Vanilla; Anchorman the Legend of Ron Burgundy; Falcons
    • Are there any quotes that inspire you?
    “It’s Kind of fun to do the impossible” - Walt Disney
     
    Hailey Northcutt
    email: hnorthcutt@ccmcnet.com
     
     
    • How long have you worked for CCMC at Travisso?
    Since April, 2018
    • Where did you work and/or what did you do before coming to Travisso?
    I worked at ACE Hardware for a year. In high school  I competed in tennis, track, cross-country, but focused mostly on powerlifting.
    • Why did you choose to work at Travisso?
    Travisso is 15 minutes from home and I wanted a different working experience.
    • What are you most passionate about professionally?
    I enjoy putting in hard work independently and with peers and find it very rewarding in the long-run, especially when helping others.
    • What do you enjoy most about working at Travisso?
    Being able to see and be a part of how connected everyone is in Travisso! I think the events, clubs, and amenities make it super easy to stay connected.
    • What are some of your favorite pastimes?
    I enjoy spending time with my family, working out, pursuing my degree in Sports Medicine and learning at UT Austin, spending time at Lake Travis, going to church, and doing anything outside.
    • Where do you see yourself in 10 years?
    I see myself working as a Licensed and Certified Athletic Trainer and Doctor of Physical Therapy.
    • What are three unique facts about you?
    1) I love Disney (not crazy like Austin though)
    2) I’ve always lived in Texas.
    3) I like walking on my hands.
    • Do you have a strong pet peeve?
    Here, “you all” is NOT a correct phrase It’s “ya’ll”, ya’ll.
    • What is your favorite ice cream, movie, and animal?
    Bluebell Cookie Two Step; Finding Nemo; Bobcat
    • Are there any quotes that inspire you?
    “There is no end to education.” – Jiddu Krishnamurti
    “As iron sharpens iron, so one person sharpens another.” – Proverbs 27:12, NIV

Travisso Community Association Office Address

2437 Travisso Parkway:
Leander, TX 78641

Travisso Community Association Office Hours
Monday-Friday 9:00 AM-5:00 PM
Saturday 10:00 AM-4:00 PM

512.770.6185 Contact Us

Palazzo Hours:

Monday-Sunday

5:00 AM-10:00 PM